The customer complaints have disappeared, the late pick-up notifications from the terminal have stopped, and now my logistics staff had time to perform value added tasks instead of fighting fires caused by poor carrier performance.   This success is directly a result of the HYTT [Joliet] personnel that accept the tenders, schedule the drivers and control the equipment, which is the crew at our servicing terminal.   Thanks for your support.

Supply Chain Manager, Evonik Performance Polymers
http://www.design-meets-polymers.com